Procedures and Policies

Class Scheduling and Payment Procedures

  1. Tuition should be paid before the first session of every month. A 10% penalty may be imposed for late payment. Should a student come to a lesson before payment, EOK reserves the right to preclude the student from attending classes. Tuition schedules will be given out to parents/students on the 3rd week of the previous month.
  2. There is a one-time registration fee of $150 to be charged for each student's first course enrollment.
  3. To cancel or reschedule a lesson, parents should contact EOK by phone or email at least 24 hours in advance or we may charge the lesson at its normal rate. We only accept rescheduling for sickness and school activities. Students are required to present their corresponding doctor certificate or school notice to us as the proof for their absence. No rescheduling can be made for unapproved absence.


Class Rules

  1. Students must be punctual for their classes. Lessons will not be extended for students who arrive late.
  2. Parents and guardians are advised to wait outside the classrooms while class is in progress.
  3. All the learning materials used in EOK belong to the property of EOK. EOK preserves the right, at its sole discretion, to possess and handle the materials.
  4. As a safety measure, please call our centre if you need to contact your child and refrain from calling his/her mobile phone as it poses as a distraction during the class.
  5. Parents should be punctual when picking up their child. You are responsible for your child’s safety before and after class. Please talk to your child about the dangers of leaving the premises unattended.


Centre Operation Under Adverse Weather Conditions

1. Tropical Cyclone Warning Signal No. 8 or above

    • When tropical cyclone warning signal No.8 or above is hoisted, EOK will be closed. If this occurs while students are studying at EOK, parents will be contacted.
    • On Saturdays, Sundays and school holidays, if the typhoon signal is not cancelled by 7:00 a.m., EOK will be closed for the entire morning. If the typhoon signal is cancelled at or before 12:00 p.m., EOK will resume its operation at 1:30 p.m. Otherwise, EOK will be closed for the entire day.
    • On regular weekdays/school days, if the typhoon signal is cancelled at or before 1:00 p.m., EOK will resume its operation at 3:30 p.m. Otherwise, EOK will be closed for the entire day.

2. Black Rainstorm Warning Signal

    • When black rainstorm warning is hoisted in the morning and is not cancelled by 7:00 a.m., EOK will be closed for the entire morning.
    • If this occurs while students are studying at EOK, the centre will be operated as usual.
    • If the black rainstorm warning is hoisted at lunch time, the centre will be operated as usual but the afternoon classes might be delayed due to weather or traffic conditions.


Refund Policies

Part A

  1. In case of school closure prior to the commencement of a course, our school will refund in full the course fee collected to students/parents immediately.
  2. If a course cannot be operated according to the arrangement specified in the invoice and students/parents decline the revised arrangements offered by our school, our school will refund the course fee in full or on a pro-rata basis to students/parents as soon as possible and in any event not later than one month after the students have requested for the refund.
  3. In case of cessation of a course after its commencement, our school will refund to students the course fee collected on a pro-rata basis as soon as possible and in any event not later than one month after the cessation of the course.

Part B

  1. Our school will inform students/parents of the refund arrangement either over the telephone or by email.
  2. Our school will pay the refund either in cheque or bank deposit.
  3. When processing the refund, our school will not take away the original fee receipts, if any. Upon receipt of the refund, students/parents should sign to acknowledge the receipt.